Leticia Briscoe – CV

LETICIA BRISCOE

London, UK  |  +44 7553 789352  |  leticiabriscoe@gmail.com

Professional Summary

DevOps Engineer and Digital Transformation Consultant with 8+ years of experience in IT infrastructure management, cloud migration, and platform engineering. Recently selected for NUMA's Core DevOps team during a complex IT migration, delivering CI/CD pipelines, AWS infrastructure automation, and legacy system cloud integration with zero downtime. Combines deep technical expertise with strong stakeholder management skills, having managed IT operations across 26 UK sites for 500+ staff. BSc (Hons) Digital & Technology Solutions graduate.

Key Skills

DevOps & Cloud

AWS, GitHub Actions, CI/CD, Jira, CodeRabbit AI, Infrastructure Automation

Microsoft Stack

Azure, Microsoft 365, Power Platform, SharePoint, Active Directory

Development

Python, JavaScript, PowerShell, SQL, MySQL, Power BI, Git

Professional Experience

DevOps Engineer (Secondment) | Numa

Jul 2025 – Dec 2025
  • Selected to join NUMA's Core DevOps team during the Native Places → NUMA IT migration
  • Built and maintained CI/CD pipelines using GitHub Actions, enabling automated code reviews with CodeRabbit AI
  • Supported AWS infrastructure automation and contributed to deployment reliability improvements
  • Delivered cloud integration of legacy systems with zero operational downtime
  • Improved documentation standards and DevOps best practices across multi-regional teams

Solutions, Support & Power Platform Manager | Native Places Ltd

Oct 2017 – Dec 2025

Guest Services Assistant (2017) → IT Support Analyst (2019) → Solutions, Support & Power Platform Manager (2021)

  • Managed IT hardware, software, and infrastructure for 500 staff across 26 UK hospitality sites
  • Led Microsoft 365 administration including SharePoint, Active Directory, and enterprise email systems
  • Developed custom digital solutions using Power Platform, automating business processes and reporting
  • Oversaw third-party service procurement including contract management and vendor negotiations
  • Implemented data retention policies, security protocols, and GDPR compliance measures
  • Recognised for technical aptitude and promoted from frontline hospitality into IT leadership

Founder & Digital Transformation Consultant | Ticia In Tech

Sep 2021 – Present
  • Deliver IT consultancy to community organisations and educational institutions, covering IT strategy, infrastructure, and digital transformation
  • Design and implement live streaming infrastructure including AV systems, StreamYard configuration, and operational training
  • Develop WordPress websites, manage domains, produce podcasts, and provide brand identity services
  • Advise school business leaders on hardware refresh programmes, software contracts, and third-party vendor management

Education

BSc (Hons) Digital & Technology Solutions

Oct 2020 – Dec 2025

The Open University

Work-based degree covering software development, systems analysis, DevOps practices, cloud infrastructure, database design, agile project management, and enterprise systems integration. Completed alongside full-time employment.

Additional Information

  • CIO & Co-founder, ABBLed.org – Non-profit supporting BAME professionals in educational leadership
  • Conference speaker on diversity, unconscious bias, and digital transformation in education